Botswana Communications Regulatory Authority (BOCRA) was established through the Communications Regulatory Authority Act, 2012 (CRA Act) on the 1st of April 2013 to regulate the communications sector in Botswana, comprising telecommunications, Internet and Information and Communications Technologies (ICTs), radio communications, broadcasting, postal services and related matters. 

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Equipment Approval Database

BOCRA is mandated by Sec 84 of the CRA Act to Type Approve communications equipment that may be connected, used or operated to provide broadcasting or telecommunications services in Botswana.  In addition, BOCRA is mandated to ensure consumer protection.The purpose of Type Approval procedure is to ensure that all radio communication and telecommunication equipment used in Botswana comply with international standards that are applicable in Botswana as a member of the ITU Region 1..

Complaints Process

The BOCRA investigates complaints on the facts provided by both parties (the Service provider and the complainant), and it will reach a resolution based on the telecommunications Act [CAP 72:03] and what we consider to be fair and reasonable under the circumstances.

Tariffs

BOCRA is mandated by Section 90 of the CRA Act to establish tariff principles to be applied in the setting of tariffs and other charges including price caps or other price controls, for different classes or categories of services or products and for different areas for the regulated sectors. 

Tools

In the discharge of its mandate, BOCRA, in consultation with various stakeholders periodically develops regulatory tools to establish minimum regulatory requirements and guide licensees, consumers and other stakeholders on regulatory expectations.