BOCRA Recieves the Golden Key award
We are pleased to inform you that BOCRA has received The Golden Key award of being the most open institution in the country. In the 2017 Media Institute of Southern Africa (MISA) Transparency Report BOCRA has enjoyed recognition on two categories; one being the Website, which was hailed as “professional and aesthetically appealing, with all the tabs showing necessary, comprehensive and up-to-date information” and the other being Requests for Information, which measured the ease of access to information housed by BOCRA.
BOCRA’s swift response to the request and its well-managed website makes it the most open institution in the country among those surveyed. The website is user-friendly and customerfocused. Regularly updated, it hosts almost all the policy documents of the institution as well as other vital information. On their website, BOCRA clearly explains its complaints policy and process. It further provides an electronic feature to allow registering for the complaint. This feature, together with ‘Frequently Asked Questions,’ makes their information easily accessible”
Click here to read the full report.